Pharmacy networks FAQs

Members who have this benefit can obtain supplies for up to 90 or 100 days for covered maintenance drugs through Amazon Pharmacy®, contracted by Blue Shield for prescription drug home delivery. Maintenance drugs are those drugs taken on an ongoing, regular basis to maintain health.

To receive medications from Amazon Pharmacy, sign in or sign up to get started. Provide the name of the medication and current pharmacy for existing prescriptions. For new prescriptions, your doctor can prescribe directly to Amazon Pharmacy.

Amazon Pharmacy fills supplies of maintenance medications for up to 90 or 100 days, depending on your pharmacy plan benefit. If your physician writes a prescription quantity of 30 days, the pharmacy will dispense that amount.

Blue Shield members who do not have an Amazon Prime subscription can expect 5-day delivery, members with an Amazon Prime members get 2-day delivery. There is no additional shipping cost to members for prescription drug delivery through AMazon Pharmacy.

Depending upon your pharmacy benefit plan, you may save money by using our contracted home delivery pharmacy, Amazon Pharmacy. Amazon Pharmacy can fill your maintenance medications for an extended supply (90 or 100 days depending on your plan) and ship them to the address of your choice.

If your doctor has included refills on your prescription, you can order a refill through Amazon Pharmacy  once you’ve used three-quarters of your current fill of the medication. You can also sign up for automatic refills.

A specialty drug is a medication used to treat complex or chronic conditions that usually requires close patient monitoring. Specialty drugs may be self-administered by injection (under the skin or into a muscle), by inhalation, by mouth or on the skin. These drugs may also require special handling and have limited prescribing or limited pharmacy availability. A complete list of specialty drugs is available on the Drug formulary page.

Most Blue Shield members are required to obtain covered specialty drugs through our Network Specialty Pharmacies (check your Evidence of Coverage to see the days’ supply allowed by your plan). To fill specialty drugs, members should contact one of Blue Shield’s Network Specialty Pharmacies.

Blue Shield Network Specialty Pharmacies deliver specialty drugs via courier to the location of the member’s choice (home, work, or retail location). The specialty pharmacy provides pharmacist consultation 24 hours a day, 7 days a week, and all supplies required for administration of the medication (e.g., needles, syringes, alcohol swabs, sharps containers, etc.), at no additional charge. Medications are always packaged for appropriate handling requirements, such as refrigeration.

Members should allow three to five business days from the time a Network Specialty Pharmacy mails the prescription  to receive specialty drugs.

Note: You should still have at least two weeks of medications on hand at the time you order a refill through one of the Network Specialty Pharmacies.

Some situations that can delay a prescription from being filled are an incomplete or illegible prescription, incomplete registration with the Network Specialty Pharmacy, prescription drug manufacturer backorders, and prescription drugs that require prior authorization for medical necessity. Most specialty drugs require prior authorization and your Network Specialty Pharmacy can start the request for you.

A complete list of specialty drugs is available on the Drug formulary page.