At Blue Shield of California, we are committed to supporting our provider partners in meeting compliance requirements efficiently and confidently.
This page provides essential information and resources related to Memorandum of Understanding (MOU) requirements for providers, in accordance with current compliance guidelines and All Plan Letter (APL) 23-029 issued by the Department of Health Care Services (DHCS). All training and attestation requirements outlined here are designed to ensure compliance with APL 23-029 and any future updates.
If you have questions about which trainings or attestations apply to you, or need assistance with the process, contact your Provider Relations representative.
Requirements
Training deadline: Providers must complete training within 60 working days from MOU effective date, and annually thereafter.
Completion tracking: Providers must complete an attestation for each training.
Notification: Providers will receive email alerts from Blue Shield Promise Medi-Cal or other Managed Care Programs when new training is available.
Scope: All providers serving Blue Shield Promise Medi-Cal members, including dual-eligible (Medi-Cal and Medicare) members.
Training
Training materials are provided to help clarify roles, responsibilities, and requirements under each MOU.
Individuals: Links to attestation forms for individuals are linked at the end of the course materials. Fill out the attestation form and you will receive a confirmation email for your records.
Groups: If you would like to submit an attestation on behalf of a group, distribute the training materials linked below to the practitioners in your group. When they have completed the course, download the Group Attestation spreadsheet linked below and follow the instructions in the first tab to submit attestation as a group.
Combined San Diego County training
Training materials for San Diego are compiled into one document that covers 11 MOUs.
| Training material | Effective date | Group attestation | |
|---|---|---|---|
| San Diego County | MOU between Blue Shield Promise and San Diego County combined training (PDF, 3.4 MB) | December 29, 2025 | Group attestation for San Diego combined training |
Regional centers
| Training material | Effective date | Group attestation | |
|---|---|---|---|
| Los Angeles County | TBD | N/A | N/A |
| San Diego County | TBD | N/A | N/A |
Targeted Case Management and Specialty Mental Health Services
Targeted Case Management and Specialty Mental Health Services for Los Angeles County have been combined into one document.
| Training material | Effective date | Group attestation | |
|---|---|---|---|
| Los Angeles County | MOU for Targeted Case Management (TCM) and Specialty Mental Health Services (SMHS) combined training for L.A. County (PDF, 1.1 MB) | December 29, 2025 | Group attestation for TCM SMHS combined training for LA County |